For shuttle services: If your hotel is not listed on our website, it means we cannot provide a shuttle transfer to that accommodation. In this case, we would recommend you to book a private transfer, where you can specify the exact address where you would like to be dropped off. For private transfers: The exact address details (street name, number, postcode) of your accommodation will be required at a later stage whilst completing your booking.

Select the airport in the first field, and type the name of the location or area you are travelling to into the second field at the home page.

You can cancel any of your transfer journeys or your entire booking online by accessing the My Booking panel on our website. Transfer service cancellations received with more than 48 hours notice are refunded in full. No refund is paid for cancellations received less than 48 hours before the transfer time. If you are not entitled to a refund, you will always receive an email with a cancellation note attached which you may be able to use to claim the expenses back from your tour operator, airline, or travel insurance provider.

You can bring 1 bag or medium size suitcase per passenger seat in the vehicle selected, and one piece of hand luggage such as a handbag or small bag (camera or laptop bag or similar). Carry-on cases are considered to be suitcases rather than hand luggage.

For most vehicles, child seats can be added while making your booking. The cost of the child seats differs from airport to airport and these are outlined on our website. Our booster seats are suitable for children weighing 15-36 kilos (approx. 4-12 years) while baby seats are suitable for toddlers weighing 9-18 kg (approx. 9 months to 4 years).

If you book a private service, the vehicle is reserved for your group only. Shuttle services might be shared and might have several stops.

Flight delays: If your inbound flight prior to the transfer from the airport is delayed or diverted to a different airport, we will do our best to reschedule the transfer according to your new arrival time, free of charge. If we are unable to reschedule your transfer due to a lack of available vehicles, you can send us an email to review if a refund could be done. Diverted flights: If your flight is diverted to a different airport, you must contact us immediately by calling any of the emergency numbers on your booking voucher to inform us about your new arrival details. Should you arrive by plane we will monitor the new arrival flight and wait for you accordingly, subject to availability.

For transfers from the airport,to the meeting point specified on your booking voucher, or the meeting point specified in the message that will receive one day before your transfer date. For transfers from your accommodation, the driver will wait for you at the reception or outside the building.

For private transfers from an airport, you will be picked up from the arrivals hall, unless indicated otherwise in the booking voucher. For private transfers from an accommodation, you will be picked up from the accommodation's reception or outside the hotel/villa/building. For shared transfers, the pick up and the drop off point is shown in your booking voucher.

You can make most of the changes to your booking through the 'My Booking' panel on our website, as long as it's at least 48 hours before your transfer and the changes do not incur extra charges.

No, you do not need to confirm your booking if you have already received an email with your booking reference and confirmation. There is also no need to reconfirm your return transfer, unless we ask you to do so.

You may be able to change your flight details of your booking depending on your travel date and time. If your transfer is within more than 48 hours, you can modify your flight details through My Booking. If your transfer is happening in less than 48 hours, you would need to contact our Customer Service team via Email or on any of the phone numbers available on your voucher.

You may be able to change your pick up time depending on your travel date and time and the kind of service you have booked. Private transfers: If your transfer is happening in more than 48 hours, you may change your pick up time through the My Booking section on our website. If your transfer is happening in less than 48 hours, you need to contact our Customer Service team on any of our 24/7 phone numbers available on your voucher. If you would like to change the pick up and flight departure time for a later date/time, please first submit an amendment request of the flight departure date/time. After the approval of such change from our Customer Service Team, you will be able to request a change to the pick up date/time. In general, online amendment requests take just a few minutes to be approved. Remember that for transfers to the airport, the latest possible pick-up time is calculated automatically by our system and it's based on many factors affecting the journey for that specific route. Shuttle transfers: The pick up time for a shuttle service cannot be modified as the driver will also have other scheduled pickups. The pickup time for the return transfer to the airport is confirmed with you by email within 48 hrs of your flight departure time.

You can make most of the changes to your booking through the 'My Booking' panel on our website, as long as it's at least 48 hours before your transfer and the changes do not incur extra charges. Under 'My Booking' you will be able to change the: - Email address - Phone number - Lead passenger name - Airline, flight number and originating airport - Accommodation name and address From this page, you can also add free extras, view, download and print your voucher as well as cancel your booking. If the changes you wish to make incur extra charges or your transfer is happening in less than 48 hours, please contact our Customer Service team via email or on the phone numbers provided. These changes are subject to availability.

You can cancel any of your transfer journeys or your entire booking online by accessing the 'My Booking' panel on our website. Transfer service cancellations received with more than 48 hours notice are refunded in full. No refund is paid for cancellations received less than 48 hours before the transfer time. If you are not entitled to a refund, you will always receive an email with a cancellation note attached which you may be able to use to claim the expenses back from your tour operator, airline, or travel insurance provider.

Any changes to your transportation details need to be requested through the “My Booking” panel on our website at least 48 hours prior to the date of travel. For any changes less than 48 hours prior to the date and time of travel, you should contact our Customer Service team.

You can make most changes to your booking, such as email address, phone number, lead passenger details, airline, flight number, accommodation name and address up to 48 hours prior to the date of travel through the My Booking panel on our website, as long as they do not incur in extra charges. Last minute changes are subject to availability.

In order to help you better and answer your questions kindly contact the customer service by email (info@allwaystransfers.com) or by phone on one of the provided contact numbers.

In order to help you better and answer your questions kindly contact the customer service by email (info@allwaystransfers.com) or by phone on one of the provided contact numbers.

In order to help you better and answer your questions kindly contact the customer service by email (info@allwaystransfers.com) or by phone on one of the provided contact numbers.

In order to help you better and answer your questions kindly contact the customer service by email (info@allwaystransfers.com) or by phone on one of the provided contact numbers.

In order to help you better and answer your questions kindly contact the customer service by email (info@allwaystransfers.com) or by phone on one of the provided contact numbers.

In order to help you better and answer your questions kindly contact the customer service by email (info@allwaystransfers.com) or by phone on one of the provided contact numbers

We do not offer any promotional codes on our transfers as we offer excellent value for money and low prices all year round and for every route we cover. Our transfer services are always at the most competitive prices and millions of customers have trusted us to provide their airport transfers.

Once you've completed your booking payment, a receipt will be sent along with your booking voucher to the email address you provided during the booking process. If you need an invoice, you can generate it yourself by accessing the 'My Booking' panel on our website and selecting 'Invoice'. If you need a pro forma invoice, please send us your request specifying your billing details by email to info@allwaystransfers.com and our accounts department will send it to you.

Sure. You can request, view and download your invoice directly from the 'My Booking' panel on our website. You just need to go to the section 'Invoice' and submit the details of your company. In case you cannot download it kindly refer to our customer service.